Why was my document rejected?
If we've contacted you because we're unable to verify your account, it may be because the document you submitted did not meet our verification requirements.
Common reasons for document rejection include:
- The full document was not visible (all four corners must be shown).
- The document has expired or is no longer valid.
- The image was blurred, unclear, or difficult to read.
- The document type submitted is not accepted for verification.
- The information on the document does not match the details registered on your DAZN Bet account.
- Part of the document was cropped, covered, or cut off.
- The uploaded file was incomplete or damaged.
How can I avoid delays?
Before uploading your documents, please ensure that:
- All four corners of the document are visible.
- The image is clear, well-lit, and in focus.
- All information can be read easily.
- The document is valid and has not expired.
- The details match the information registered on your DAZN Bet account.
What should I do next?
If your document was rejected, please upload a new copy that meets the requirements specified in the verification request. To upload new documents:
- Go to My Account.
- Navigate to Additional Documentation.
- Upload the requested documents.
If you're unsure why your document was rejected, please contact our Support Team for assistance.