We understand that providing verification documents may not always be convenient. Our team will do its best to assist you throughout the verification process and explain any requirements.
However, in order to comply with regulatory and security obligations, certain verification documents are mandatory. These may include:
- A valid government-issued photo ID.
- Recent proof of address.
- Additional documents where required to verify your identity or payment method.
If you are unable to provide the required documents, we may be unable to complete the verification of your account.
What happens if I can't complete verification?
If the required verification documents cannot be provided:
- Your account may remain restricted.
- Deposits, withdrawals, or gameplay may be limited or unavailable.
- We may be unable to continue providing services through your account until verification has been completed.
Need help?
If you're having difficulty obtaining or uploading a requested document, please contact our Support Team. In some cases, we may be able to suggest alternative documents that satisfy the verification requirement.