A deposit may fail for several reasons, depending on the payment method being used.
One of the most common reasons is that the transaction has been declined by your payment provider or financial institution. If your deposit is declined, or if you do not receive the one-time passcode (OTP) required to complete the transaction, please contact your bank or payment provider for further assistance.
Another common cause is a technical issue with your device, browser, or internet connection. If you believe this may be the case, please refer to our Technical Issues guide for troubleshooting steps.
A deposit may also fail if you have reached one of the limits applied to your account. If you receive a message stating that you have exceeded your deposit limit, you may have reached either:
In this case, you may need to reduce the deposit amount or wait until your limit resets before making another deposit.
Additional Information
To comply with regulatory requirements, some customers may be subject to additional deposit restrictions. For example, certain Ontario customers who have declared a retired or student employment status may have a daily deposit limit of CAD $500 applied to their account.
You must also ensure that the payment method is registered in your own name. Deposits made using a third-party payment method may be declined, and your account may be subject to review.
If your deposit continues to fail, we recommend trying an alternative payment method, where available.
For a full list of available payment methods, please see our Deposit Methods article.