There are many reasons why a withdrawal request may be cancelled and the funds returned to your DAZN Bet account.
- The payment method is not in your name
For security reasons, withdrawals can only be processed to payment methods registered in the same name as the DAZN Bet account holder. If the name on your Interac e-Transfer account does not exactly match the name on your DAZN Bet account, your withdrawal may be cancelled and returned to your account.
- Auto-Deposit is not enabled on your Interac account
If Auto-Deposit is not enabled on your Interac e-Transfer account, the transfer may not be successfully completed. In some cases, this can result in the withdrawal being returned to your DAZN Bet account.
If you are unsure whether Auto-Deposit is enabled, please contact your financial institution for assistance.
- The funds have not been used for betting activity
If you request a withdrawal of deposited funds before using them to participate in betting activities, DAZN Bet may cancel the withdrawal request and return the funds to your account in accordance with our Terms and Conditions.
- Additional verification is required
In some cases, we may need to verify your identity before processing a withdrawal. If we require additional documentation, such as a valid government-issued photo ID, your withdrawal may be cancelled or placed on hold until the verification process is completed.
- Your account is under review
Occasionally, a withdrawal may be returned while our team conducts additional checks on your account. If this happens, we will contact you if any further information is required.
If you would like more information about a cancelled withdrawal, please contact our Support team via Live Chat here.