All withdrawal requests are reviewed by our team before being processed. In most cases, this review can take up to 24 hours.
Once approved, the time it takes to receive your funds may vary depending on the withdrawal method used and your financial institution's processing times.
How can I check the status of my withdrawal?
You can check the status of your withdrawal by:
- Going to My Account.
- Selecting My Transactions.
- Choosing the date range that includes your withdrawal request.
- Selecting Withdrawal under Transaction Type.
A list of transactions from the selected period will be displayed, including your withdrawal transaction details.
If you require additional information about a specific transaction, please contact our Support Team and provide the transaction details. This will help us investigate your enquiry and resolve it more quickly.
If more than 48 hours have passed since we approved your withdrawal request and the funds have not yet arrived in your bank account, please contact your financial institution for further assistance.
Additional Information
While we strive to process withdrawals as quickly as possible, additional verification may occasionally be required to ensure your funds are being sent securely to the correct account.
Although many withdrawals are completed sooner, processing can take up to 5 business days in some cases.