There are several reasons why you may be unable to make a withdrawal. The most common are:
- Your account is not fully verified
Your account must be fully verified before you can withdraw funds. Please refer to our Verification Guide for instructions on completing the verification process.
- The withdrawal is being sent to an account that is not in your name
For security reasons, you can only deposit from and withdraw to payment methods that are registered in your own name. This includes:
- Business or corporate accounts
- Joint bank accounts
- Accounts held by another person
- There is a name mismatch on your Interac account
The name registered on your Interac e-Transfer account must exactly match the name on your DAZN Bet account. If the names do not match, your withdrawal request may be rejected. To resolve this issue, you can either:
- Contact us and provide a valid government-issued photo ID (such as a passport, permanent resident card, or driver's licence); or
- Update the name on your Interac e-Transfer account so that it exactly matches the name registered on your DAZN Bet account.
- Your payment method details are invalid
Please ensure that all payment details are current, accurate, and active.
- The withdrawal amount is below the minimum limit
The minimum withdrawal amount is CAD $10. If your available balance is below CAD $10, please contact us for assistance.
- Your account has been restricted
In some cases, we may place restrictions on an account and need to speak with the account holder before withdrawals can be processed. If your account has been restricted, please contact us and our team will be happy to assist you.
Note: If you are still unable to make a withdrawal after checking the items above, please contact our Support Team through Live Chat here.