Once your withdrawal has been approved, you should receive the funds through your selected payment method within 5 business days (Monday to Friday, excluding weekends and statutory holidays).
If Auto-Deposit is not enabled for your Interac e-Transfer account, your funds may not be delivered successfully. In this case, please contact your financial institution for assistance with setting up Auto-Deposit.
For more information about withdrawal processing times, please see: How long will my withdrawal take?
Additional Information
If five business days have passed and the funds have not appeared in your bank account, please contact us through Live Chat.
To help us investigate your request more quickly, please provide the transaction details found under My Account > My Transactions.