As part of our commitment to Safer Gambling, we may apply restrictions to your account if we need to speak with you about your gambling activity or if we believe there is a risk of gambling-related harm.
Depending on the circumstances, one of the following measures may be applied:
- Deposit Block
You will be temporarily unable to make deposits to your account. - Account Suspension
You will be temporarily unable to access your account while we review your situation or attempt to contact you. - Account Closure
Your account will be permanently closed, and you will no longer be able to access it.
We will only take these actions when necessary and will make every effort to communicate with you beforehand whenever possible.
Additional information
If a restriction has been applied to your account, please check the email address registered on your DAZN Bet account for further information. We may contact you to discuss your account activity, request additional information, or provide details about the restriction.
To avoid delays, please ensure your contact details are up to date.
If you have questions about a restriction applied to your account, please contact our Support team. Our team is committed to supporting customers and promoting safer gambling practices.
Support and Resources
The following resources are available for you 24/7:
National (Available Across Canada)
- Responsible Gambling Council (RGC) – Education, support resources, self-assessment tools and treatment referrals.
- Gam-Anon – Support for family and friends affected by another person's gambling.
- Gambling Therapy – Online support, forums and counselling resources.
Ontario
- ConnexOntario (1-866-531-2600) – Free and confidential information and support for gambling-related concerns, available 24 hours a day.
- BetGuard (1-833-776-7171)– Access responsible gambling tools, educational resources, and support to help you stay in control of your play.
- Centre for Addiction and Mental Health (CAMH) – Provides treatment, counselling, and support services for individuals experiencing gambling-related harm.
Alberta
- Alberta Health Services Addiction & Mental Health Helpline (811 or 1-866-332-2322) – Free, confidential 24/7 support, information, and referrals for gambling, addiction, and mental health concerns.
- GameSense Alberta (1-833-447-7523) – Alberta's responsible gambling program, for information, tools, and support.
- Alberta Self-Exclusion Program – Allows eligible players to voluntarily self-exclude from participating regulated gambling operators in Alberta.