Yes. As part of our commitment to Safer Gambling, DAZN Bet may restrict, suspend, or close an account where we believe a customer is experiencing gambling-related harm or may be at risk of doing so.
These decisions are never taken lightly and are made with customer wellbeing as a priority. Depending on the circumstances, we may first attempt to contact you to discuss your gambling activity and explore available support options, such as deposit limits, time-outs, or self-exclusion.
If we decide to close your account for Safer Gambling reasons, we will explain the decision and the rationale behind it.
Additional information
If you believe that a decision has been made in error, you may contact our Support team to discuss your circumstances and request a review.
Our goal is to support customers in maintaining a safe and enjoyable gambling experience and to take appropriate action when we believe additional protection is required.
Support and Resources
The following resources are available for you 24/7:
National (Available Across Canada)
- Responsible Gambling Council (RGC) – Education, support resources, self-assessment tools and treatment referrals.
- Gam-Anon – Support for family and friends affected by another person's gambling.
- Gambling Therapy – Online support, forums and counselling resources.
Ontario
- ConnexOntario (1-866-531-2600) – Free and confidential information and support for gambling-related concerns, available 24 hours a day.
- BetGuard (1-833-776-7171)– Access responsible gambling tools, educational resources, and support to help you stay in control of your play.
- Centre for Addiction and Mental Health (CAMH) – Provides treatment, counselling, and support services for individuals experiencing gambling-related harm.
Alberta
- Alberta Health Services Addiction & Mental Health Helpline (811 or 1-866-332-2322) – Free, confidential 24/7 support, information, and referrals for gambling, addiction, and mental health concerns.
- GameSense Alberta (1-833-447-7523) – Alberta's responsible gambling program, for information, tools, and support.
- Alberta Self-Exclusion Program – Allows eligible players to voluntarily self-exclude from participating regulated gambling operators in Alberta.