Loss Limits help you set the maximum amount of money you are comfortable losing over a selected daily, weekly, or monthly period. This tool can help you manage your gambling spend and stay in control of your play.
You can access and set this feature by going to:
- Go to My Account.
- Navigate to the Responsible Gambling section.
- Select Limits, then Loss Limits.
- Choose a Daily, Weekly, or Monthly limit.
- Save your settings.
To view your limit history:
- Go to My Account.
- Select Limit History.
- Choose the date range and limit type you would like to review.
- Click Filter to view your results.
How do loss limits work?
A loss limit restricts the maximum amount you can lose during your chosen time period. You can set:
- Daily Deposit Limit
- Weekly Deposit Limit
- Monthly Deposit Limit
Once your loss limit has been reached, you will be unable to continue gambling until the relevant period resets.
Additional information
- Decreases to an existing limit take effect immediately.
- Requests to increase a limit will become active after 24 hours.
- Loss limits are designed to help you manage your gambling spend and stay within a budget that is comfortable for you.
Support and Resources
The following resources are available for you 24/7:
National (Available Across Canada)
- Responsible Gambling Council (RGC) – Education, support resources, self-assessment tools and treatment referrals.
- Gam-Anon – Support for family and friends affected by another person's gambling.
- Gambling Therapy – Online support, forums and counselling resources.
Ontario
- ConnexOntario (1-866-531-2600) – Free and confidential information and support for gambling-related concerns, available 24 hours a day.
- BetGuard (1-833-776-7171)– Access responsible gambling tools, educational resources, and support to help you stay in control of your play.
- Centre for Addiction and Mental Health (CAMH) – Provides treatment, counselling, and support services for individuals experiencing gambling-related harm.
Alberta
- Alberta Health Services Addiction & Mental Health Helpline (811 or 1-866-332-2322) – Free, confidential 24/7 support, information, and referrals for gambling, addiction, and mental health concerns.
- GameSense Alberta (1-833-447-7523) – Alberta's responsible gambling program, for information, tools, and support.
- Alberta Self-Exclusion Program – Allows eligible players to voluntarily self-exclude from participating regulated gambling operators in Alberta.