At DAZN Bet, we aim to provide the best possible service. If you're dissatisfied with any aspect of our products, services, or customer support experience, you can submit a complaint for review.
Before submitting a complaint
We recommend contacting our Customer Support Team through Live Chat first, as many issues can be resolved quickly without the need for a formal complaint. To access Live Chat:
- Scroll to the bottom of any DAZN Bet page.
- Select Contact Us under the Support section.
- Explain the issue to our Support Team.
How do I submit a complaint?
If your issue has not been resolved by our Support Team and you would like it to be treated as a formal complaint, please clearly state that you wish to make a complaint when speaking with an agent.
To help us investigate your complaint as quickly as possible, please provide:
- Your username or registered email address.
- A detailed description of the issue.
- Any relevant transaction IDs, Bet IDs, or withdrawal references.
- Screenshots or supporting documents, where applicable.
What happens next?
Once your complaint has been received:
- It will be reviewed by the appropriate team.
- We may contact you if additional information is required.
- A response will be provided once our investigation has been completed.
Additional information
Please provide as much information as possible when submitting your complaint.
Complex issues may require additional investigation time.
Submitting multiple complaints about the same issue may delay the review process.
We are committed to handling all complaints fairly, consistently, and in accordance with our regulatory obligations.