We understand that waiting for a response can be frustrating, and we appreciate your patience.
At times, our Support Team may experience a higher-than-normal volume of enquiries, which can result in longer response times.
What should I do?
If you've already contacted us through Live Chat:
- Please avoid submitting multiple requests about the same issue, as this may delay the handling of your enquiry.
- Keep an eye on the Live Chat window for updates from our team.
- Ensure that you have provided all relevant information so we can assist you as quickly as possible.
Can I check for an answer myself?
Many common questions can be answered immediately through our Help Centre, including topics such as:
- Deposits and withdrawals
- Bonuses and promotions
- Account verification
- Sports betting
- Casino games
- Responsible Gambling tools
Using the Help Centre search function may provide an immediate answer while you wait for a response.
Additional information
Response times may vary depending on enquiry volumes and the complexity of your request.
If further investigation is required, our team may need additional time to review your account or gather information before providing a response.
We appreciate your patience and will respond as soon as possible.