If you lose connection while playing a casino game, don't worry. You can return to the game and continue from where you left off.
What should I do first?
- Reconnect to the internet.
- Log back in to your DAZN Bet account.
- Reopen the same game.
If the round was still in progress when the connection was lost, the game should automatically resume or complete the unfinished round.
What if my game doesn't resume correctly?
If you are not returned to the unfinished round or bonus feature, or if your balance appears incorrect after reconnecting, please do not continue playing and contact our Support Team here with the following information:
- Game name
- Date and time of the incident
- Device used (e.g., desktop, mobile, tablet)
- Total stake
- Expected winnings from the round (if applicable)
- Screenshot of any error message (where available)
How do I check what happened?
You can review your recent gaming activity by going to:
My Account > Bet History > Games
You may also be able to access the game's transaction history directly through the Game History option within the game.
What happens next?
Our Support Team will review the information provided and, if necessary, escalate the issue to our Technical Team or the game provider for investigation.
Please allow sufficient time for the investigation to be completed. We may contact you if additional information is required.