If a casino game is interrupted due to a connection issue, device problem, software interruption, or other technical event, any affected game round will be resolved in accordance with the game's rules and transaction records.
In many cases, you can simply reopen the game and continue the unfinished round from where it stopped.
What should I do if a game is interrupted?
- Close and reopen the game.
- Check whether the unfinished round resumes automatically.
- Review your balance and game history.
You can review your activity by going to: My Account > Bet History > Games
You may also be able to review the transaction through the Game History section available within the game.
What if my balance looks incorrect?
If:
- An unfinished round does not resume.
- Your balance appears incorrect.
- A bonus feature does not complete properly.
- You receive an error message during play.
Please stop playing the game and contact our Support Team with the following information:
- Game name
- Date and time of the incident
- Device used
- Stake amount
- Expected outcome or winnings (if applicable)
- Screenshot of any error message (if available)
What happens during an investigation?
Our Support Team may refer the issue to the game provider for investigation.
During the investigation, transaction records and game logs will be reviewed to determine the outcome of the interrupted round and whether any account adjustments are required.
Important information
If a game round is interrupted, the final outcome will be determined using the game's transaction records and the game provider's records.
If a game does not resume correctly or your balance appears incorrect, please stop playing and contact Support as soon as possible.
Transaction records and game provider logs will be used when investigating interrupted or disputed game rounds.
We recommend that you do not continue playing the affected game until the issue has been reported, as this may make the investigation more difficult.