If you are experiencing technical issues on the DAZN Bet website or app, we recommend completing the following troubleshooting steps before contacting Support.
Clear your browser cache and cookies
Stored cache and cookies can sometimes cause website or game performance issues.
- Firefox
- Open the menu.
- Select History.
- Click Clear Recent History.
- Expand Details.
- Select Cookies and Cache.
- Click Clear Now.
- Google Chrome
- Open the menu.
- Select Delete Browsing Data.
- Choose Cookies and other site data and Cached images and files.
- Click Delete Data.
- Safari
- Open Settings/Preferences.
- Select Privacy.
- Choose Manage Website Data.
- Click Remove All.
- Microsoft Edge
- Go to Settings.
- Select Privacy, Search and Services.
- Under Clear Browsing Data, click Choose What to Clear.
- Select Cookies and other site data and Cached images and files.
- Click Clear Now.
Additional troubleshooting steps
You may also wish to:
- Refresh the page.
- Log out and back into your account.
- Ensure your browser or app is updated to the latest version.
- Try a different browser or device.
- Switch between Wi‑Fi and mobile data to test your connection.
DAZN Bet Mobile App
If you are using the DAZN Bet Mobile App, we recommend:
- Closing and reopening the app.
- Ensuring the app is updated to the latest version.
- Uninstalling and reinstalling the app.
Check if you're using a VPN or Proxy
If you're using a VPN, Proxy, or any software that changes your device's location, some DAZN Bet features may not work correctly. You may experience issues such as:
- Difficulty logging in.
- Games not loading.
- Payment or withdrawal issues.
- Location verification failures.
- Error messages when accessing the website or app.
If you're using a VPN or Proxy service, please disable it and try again. Once disabled, refresh the page or restart the app before attempting to access your account.
Still experiencing issues?
If the issue persists after completing the above steps, please contact our Support Team via Live Chat and provide:
- A description of the issue.
- The date and time it occurred.
- The device and browser/app being used.
- Screenshots of any error messages (if available).
This information will help us investigate and resolve the issue more quickly.
Additional information
The use of VPNs, proxy services, or other location-masking software is not permitted and may prevent you from accessing your account or using certain features of the platform.