If a game isn't loading correctly, becomes unresponsive, or displays an error message, there are a few troubleshooting steps you can try before contacting Support.
Clear your browser cache and cookies
Stored browser data can sometimes cause loading issues. Clearing your cache and cookies may resolve the problem.
- Firefox
- Open the menu.
- Select History.
- Click Clear Recent History.
- Expand Details.
- Select Cookies and Cache.
- Click Clear Now.
- Google Chrome
- Open the menu.
- Select Delete browsing data.
- Choose Cookies and other site data and Cached images and files.
- Click Delete data.
- Safari
- Open Settings/Preferences.
- Select Privacy.
- Choose Manage Website Data.
- Click Remove All.
- Microsoft Edge
- Go to Settings.
- Select Privacy, Search and Services.
- Under Clear Browsing Data, click Choose What to Clear.
- Select Cookies and other site data and Cached images and files.
- Click Clear Now.
Mobile app troubleshooting
If you're using the DAZN Bet app, try:
- Closing and reopening the app.
- Ensuring the app is updated to the latest version.
- Restarting your device.
- Uninstalling and reinstalling the app.
Check your connection
A poor or unstable internet connection can affect game performance. Try:
- Refreshing the page.
- Switching between Wi‑Fi and mobile data.
- Restarting your internet connection.
- Trying a different network.
- Try another browser or device
If the issue persists, try accessing DAZN Bet from:
- A different browser.
- A different mobile device.
- A desktop or laptop computer.
This can help determine whether the issue is device-specific.
Still having trouble?
If the game remains unresponsive after completing the above steps, please contact our Support Team and provide:
- Game name
- Date and time of the issue
- Device used
- Browser or app version
- Screenshot of any error message (if available)
Our Technical Team will investigate the issue and help find a resolution.