A bet or market may be suspended for a number of reasons, and this is usually a normal part of sports betting, particularly for live events.
Common reasons for market suspension
A market may be suspended when:
- Our Trading Team is updating odds or market prices.
- A significant event has occurred in the match or event (for example, a goal, penalty, red card, injury, or other key incident).
- Market information is being reviewed or corrected.
- The event feed or data source is temporarily unavailable.
- A successor event or replacement market is being created.
During these periods, betting may be temporarily unavailable while the market is reviewed and updated.
What happens to my bet?
If your bet was already placed and accepted before the suspension:
- Your bet remains active.
- The suspension does not automatically void or cancel your bet.
- The bet will be settled according to the outcome of the event and the applicable Betting Rules.
Why can't I Cash Out?
Cash Out is generally unavailable while a market is suspended. This is because odds and market information are being updated, and Cash Out cannot be offered while those changes are taking place.
Once the market reopens, Cash Out may become available again. However, Cash Out is never guaranteed and may not be offered on all bets or markets.
What if the market remains suspended?
If a market remains suspended for an extended period, it may be due to:
- A loss of live data or event feed.
- An ongoing review of the market.
- The event being postponed, delayed, or abandoned.
- The market no longer being offered for in-play betting.
Additional information
Market suspensions are a normal part of both pre-match and live betting and are designed to help ensure accurate odds and fair betting conditions.
If you have concerns about a suspended bet or market, please contact our Support Team and provide your bet reference number.