There are several reasons why your bet may still appear as Open. Common reasons include:
- The event has not yet started or finished.
- The event has finished, but the official result has not yet been confirmed.
- Settlement has been delayed while we await confirmation from official sources.
- There is a large volume of bets being processed and settled.
- The market requires additional review before settlement.
- It is necessary to review reports, statistics, or footage to ensure the outcome is settled correctly.
What about live bets?
Live bets are not always settled immediately during the event. Depending on the market, settlement may occur:
- During the event.
- Shortly after the event ends.
- Once the official result has been confirmed.
What should I do?
Before contacting Support, we recommend checking the bet details in: My Account > Bet History. This will allow you to confirm whether the event has finished and review the current status of your bet.
When should I contact Support?
If your bet is still open more than 1 hour after the official result has been announced, please contact our Support Team and provide your bet reference number.
Additional information
Occasionally, settlement delays can occur while results are verified by official sources. These checks help ensure that all bets are settled accurately and fairly.
For more information, please refer to our General Betting Rules.