If you have a question about a bet you've placed, our Support Team may ask for your Bet ID to help locate the wager and investigate your query more quickly.
You can find your Bet ID in two places:
Option 1: My Bets
- Go to My Bets.
- Select either Open Bets or Settled Bets, depending on the status of your bet.
- Locate the relevant bet.
- Open the bet details.
The Bet ID will be displayed within the bet information.
Option 2: Bet History
- Go to My Account.
- Select Bet History.
- Locate the bet you're looking for.
- Click Show More or expand the bet details.
The Bet ID will appear within the detailed bet information.
Why do I need my Bet ID?
Providing your Bet ID allows our Support Team to:
- Locate your bet quickly.
- Review the wager details.
- Investigate settlement or payout queries.
- Assist with Cash Out, bonus, and betting-related questions.
When contacting Support about a bet, including the Bet ID will help us resolve your query more efficiently.