If your winnings are different from what you expected, there may be several explanations depending on the game and the outcome of the round.
Check the game rules and paytable
Each casino game has its own rules, paylines, symbols, bonus features, and payout structure.
To understand how a winning amount was calculated:
- Launch the game.
- Open the Information, Help, or Paytable section.
- Review the game's payout table and rules.
Bonus features and multipliers
Some games include:
- Multipliers
- Free Spins features
- Bonus rounds
- Jackpot features
- Special symbols
The value of a win may depend on how these features are triggered and applied during the round.
Winnings may not include your original stake
Depending on the game and how winnings are displayed, the amount shown as a win may not include the original stake used to place the wager.
Playing with an active bonus
If you are participating in a casino promotion, winnings may be credited to your bonus balance and may be subject to wagering requirements before they become withdrawable.
You can review your active bonuses by going to My Account > Bonuses
How can I review the round?
You can review your game activity by going to:
- My Account
- Bet History
- Games
You may also be able to access Game History directly within the game.
I still think there is an issue
If, after reviewing the game rules and history, you believe the winnings have been calculated incorrectly, please contact our Support Team and provide:
- Game name
- Date and time of play
- Stake amount
- Expected winnings
- Screenshot (if available)
Our team can review the game round and investigate further if necessary.