If your bet has been settled but you have not yet received your winnings, please contact our Support Team and provide the bet ID or bet reference number for the bet in question.
When contacting us, please include:
- Your bet ID or bet reference number.
- The event and selection involved.
- Details of the issue you are experiencing.
Our team will review the settlement and payment status of the bet and investigate any delay in the crediting of winnings.
Additional information
Most winning bets are credited automatically once the market has been settled.
In some cases, a bet may require additional review before winnings can be credited.
If a market has been settled incorrectly, please refer to our I believe my bet was settled incorrectly article for further guidance.
If you have any questions about a settled bet, our Support Team will be happy to assist.