Most bets are settled shortly after the result of an event has been confirmed. However, there may occasionally be delays in settlement.
Before contacting Support, we recommend checking the status of your bet:
- Go to Bet History in your account.
- Locate the bet in question.
- Confirm that the event has finished and is no longer in play.
Why might my bet still be open?
There are several reasons why a bet may not have been settled yet:
- The event has not yet finished.
- Official results have not yet been confirmed.
- The market requires additional verification before settlement.
- A review of the event is in progress.
- There is a delay in receiving official data from our settlement providers.
For live events, bets are often settled in real time as the event progresses. However, some markets may require manual verification before they can be settled.
How long should I wait?
If your bet is still unsettled more than 1 hour after the official result has been confirmed, please contact our Support Team and provide the relevant bet reference number.
Additional information
In some circumstances, settlement may be delayed while official sources verify the outcome of an event. For example, it may be necessary to:
- Review official match reports.
- Await confirmation from governing bodies.
- Verify statistics or event incidents.
- Review footage to ensure the correct outcome is applied.
These checks help ensure all bets are settled accurately and fairly.
For more information, please refer to our General Betting Rules.