Self-exclusion is a voluntary Responsible Gambling tool that allows you to block access to your DAZN Bet account for a set period of time.
You can choose to self-exclude for a period determined by the options available on your account. Once your self-exclusion has been activated, you will not be able to access your account, place bets, participate in gaming activities, or make deposits for the duration of the self-exclusion period.
Self-exclusion is intended to help customers take a break from gambling and cannot be cancelled once it has been activated.
By self-excluding, you agree not to attempt to open new accounts or access gambling services through another DAZN Bet account during the self-exclusion period.
What happens to my account?
- You will be unable to access your account during the self-exclusion period.
- You will not be able to place bets, make deposits, or participate in gaming activities.
- We will remove your details from our marketing and promotional communications.
- Any unsettled bets placed before your self-exclusion took effect will remain valid and will be settled according to the official result of the event.
Marketing communications
We will remove your details from our marketing lists once your self-exclusion has been activated.
However, due to the way marketing campaigns are processed, you may continue to receive promotional communications for up to 48 hours after your self-exclusion begins. If this occurs, you will still be unable to access your account.
Additional information
While we take reasonable steps to enforce self-exclusion, it is important that you do not attempt to circumvent the restriction by creating additional accounts or providing different registration details.
Ontario customers may also wish to consider BetGuard, a province-wide self-exclusion program that allows you to self-exclude from participating regulated online gambling operators through a single enrolment process.
If you have any questions about self-exclusion or require additional support, please contact our Support Team.
Support and Resources
The following resources are available for you 24/7:
National (Available Across Canada)
- Responsible Gambling Council (RGC) – Education, support resources, self-assessment tools and treatment referrals.
- Gam-Anon – Support for family and friends affected by another person's gambling.
- Gambling Therapy – Online support, forums and counselling resources.
Ontario
- ConnexOntario (1-866-531-2600) – Free and confidential information and support for gambling-related concerns, available 24 hours a day.
- BetGuard (1-833-776-7171)– Access responsible gambling tools, educational resources, and support to help you stay in control of your play.
- Centre for Addiction and Mental Health (CAMH) – Provides treatment, counselling, and support services for individuals experiencing gambling-related harm.
Alberta
- Alberta Health Services Addiction & Mental Health Helpline (811 or 1-866-332-2322) – Free, confidential 24/7 support, information, and referrals for gambling, addiction, and mental health concerns.
- GameSense Alberta (1-833-447-7523) – Alberta's responsible gambling program, for information, tools, and support.
- Alberta Self-Exclusion Program – Allows eligible players to voluntarily self-exclude from participating regulated gambling operators in Alberta.