The time it takes for a bonus to be credited can vary depending on the promotion.
In most cases, bonuses are credited within 48 hours of the promotional period ending, provided that you have met all of the promotion's qualifying criteria.
How can I check the status of my bonus?
The quickest way to review the status of a bonus is through the location where the promotion was awarded:
If you received the promotion by email, review the promotional email for:
- Eligibility requirements
- Bonus crediting dates
- Promotion terms and conditions
For Sports Bonuses: Go to Sports > Sports Bonus. From here, you can view:
- Available Sports Bonus Bets
- Wagering progress
- Bonus expiry dates
- Promotion details
For Casino Bonuses: Go to My Account > Bonuses. From here, you can view:
- Active casino bonuses
- Bonus Spins
- Wagering progress
- Bonus expiry dates
- Bonuses waiting to be activated
- Promotion terms and conditions
Additional information
Bonuses will only be credited if all promotional requirements have been met.
Some bonuses may be credited after the promotional period has ended.
If another casino bonus is already active on your account, any newly awarded casino bonus may be placed in a waiting list until the active bonus has been completed, forfeited, or expired.
Promotion-specific terms and conditions always apply.
If you believe you have qualified for a promotion and have not received your bonus after the advertised crediting period, please contact our Support Team for assistance.