If you're unable to claim a promotion, there may be several reasons why the offer is not available on your account.
Check the promotion requirements
Many promotions have specific eligibility criteria, such as:
- Being a new customer.
- Opting in during registration.
- Making a qualifying deposit.
- Using an eligible payment method.
- Participating within the promotional period.
If any of the promotion requirements have not been met, the offer may not be available to claim.
Check your account status
Customers with certain account restrictions may not be eligible for promotions, including restrictions related to Responsible Gambling measures or regulatory requirements.
Check if the promotion has expired
Most promotions have a limited claim period. If the claim period has ended, the promotion can no longer be activated.
Check whether the promotion has already been used
Many offers are limited to:
- One claim per customer.
- One claim per household.
- One claim per payment method.
- One claim per device.
If a promotion has already been claimed, it may not be available again.
Check the Cashier
If the promotion requires activation: Go to Deposit or My Account > Cashier. Then open Choose your deposit bonus. Look for the promotion and click Apply before making your qualifying deposit.
If the promotion is successfully activated, a confirmation pop-up will appear.
Check your bonus sections
Depending on the type of promotion:
Sports Bonuses - Go to Sports > Sports Bonus.
Casino Bonuses- Go to My Account > Bonuses.
You may find that the promotion has already been credited or is waiting to be activated.
Additional information
If another casino bonus is already active on your account, newly claimed casino bonuses or Bonus Spins may be placed on a waiting list and will become available once the active bonus has been completed, forfeited, or expired.
If you believe you meet all the promotion requirements and are still unable to claim the offer, please contact our Support Team and provide the name of the promotion so we can investigate further.