If you did not receive your Welcome Offer, there are a few common reasons why the bonus may not have been applied to your account. Common reasons:
You did not select the Welcome Offer during registration
When creating your DAZN Bet account, you must select either the Sports Welcome Offer or the Casino Welcome Bonus during registration.
If no Welcome Offer was selected, the promotion cannot be applied later.
You did not click Apply before making your deposit
After registering and verifying your account, you must:
- Go to Deposit or My Account > Cashier.
- Locate your Welcome Offer.
- Click Apply.
- Wait for the confirmation pop-up.
If you made your deposit before clicking Apply, you may not qualify for the Welcome Offer.
Your deposit was below the minimum qualifying amount
Both Welcome Offers require a minimum first deposit of C$10.
Deposits below the minimum qualifying amount will not trigger the bonus.
Your first qualifying deposit was not made within the required timeframe
The Welcome Offer must be activated and claimed within the promotional period specified in the offer terms and conditions.
Your account does not meet the promotion's eligibility requirements
Welcome Offers are available only to eligible new customers and are subject to the promotion's Terms and Conditions.
How can I check if my Welcome Offer has been applied?
Sports Welcome Offer - Go to Sports > Sports Bonus
Casino Welcome Bonus - Go to My Account > Bonuses
Need help?
If you believe you selected the Welcome Offer, clicked Apply, made a qualifying deposit, and still did not receive the bonus, please contact our Support Team and provide details of your first deposit so we can investigate further.