If you believe you should have received a bonus but cannot see it on your account, there may be several reasons why it is not yet available.
Common reasons a bonus may not appear
- The promotion required activation, but you did not click Apply before making your qualifying deposit.
- The promotion has expired.
- You did not opt in to the promotion when required.
- You did not receive the promotion invitation.
- You do not meet the promotion's eligibility criteria.
- The required deposit amount was not met.
- An eligible payment method was not used.
- The promotion was only available to selected customers.
- The promotion has already been claimed on your account.
- You have previously participated in the same promotion.
- Your account has restrictions that prevent promotional participation.
- You are located in a jurisdiction where the promotion is not available.
Check where the bonus should appear
Sports Bonuses- Go to Sports > Sports Bonus.
Casino Bonuses and Bonus Spins - Go to My Account > Bonuses.
Do you already have an active bonus?
Only one bonus can be active at a time. If you have already claimed a bonus, any new bonus, Bonus Spins, or Prize Wheel reward may be placed in a waiting list until your active bonus has been:
- Completed
- Forfeited
- Expired
What should I do if I still can't find my bonus?
If you believe you have met all promotion requirements and the bonus is not visible in your account:
- Review the promotion's Terms and Conditions.
- Confirm you have met all qualifying requirements.
- Check the correct bonus section of your account.
- Contact our Support Team and provide the name of the promotion and a screenshot.