If you're unable to participate in a promotion, there may be one or more eligibility requirements that have not been met. Common reasons you may not be eligible
- The promotion has expired.
- You did not opt in to the promotion when required.
- You did not receive the promotion invitation.
- You do not meet the promotion's eligibility criteria.
- The required deposit amount was not met.
- An eligible payment method was not used.
- The promotion was only available to selected customers.
- The promotion has already been claimed on your account.
- You have previously participated in the same promotion.
- Your account has restrictions that prevent promotional participation.
- You are located in a jurisdiction where the promotion is not available.
Account restrictions
Certain account restrictions may affect your eligibility for promotions, including:
- Responsible Gambling restrictions.
- Self-Exclusion or Time Out periods.
- Regulatory or verification requirements.
- Other account limitations.
Check the promotion terms and conditions
Each promotion has its own requirements, which may include:
- Eligibility criteria.
- Minimum deposit requirements.
- Opt-in requirements.
- Qualifying betting or gaming activity.
- Eligible payment methods.
- Promotion start and end dates.
We recommend reviewing the applicable Terms and Conditions before participating.
How can I confirm whether I'm eligible?
You can check:
- The promotional email you received.
- The promotion details on the Promotions page.
- The promotion's Terms and Conditions.
Your available offers in My Account > Bonuses or Sports > Sports Bonus.
Additional information
Please note that receiving marketing communications does not guarantee eligibility for every promotion. Some offers are targeted and may only be available to specific customers.
Keep an eye on your inbox for promotional emails. If you did not receive the promotion email, you may not be eligible for that specific offer.
To ensure you don't miss future offers, check that your marketing preferences are enabled in My Account > Communication Preferences.