There are several reasons why you may not be receiving promotions from DAZN Bet.
Check your communication preferences
To receive promotional offers, you must be opted in to marketing communications. You can check your preferences by:
- Going to My Account.
- Opening Communication Preferences.
- Reviewing your Email, SMS, and Push Notification settings.
Promotion eligibility
Some promotions are only available to selected customers and may have specific eligibility criteria. Eligibility can depend on factors such as:
- Account status.
- Province or jurisdiction.
- Previous participation in promotions.
- Responsible Gambling restrictions.
- Promotion-specific requirements.
Account restrictions
Customers with certain account restrictions may not be eligible to receive promotional offers. This can include restrictions related to:
- Responsible Gambling measures.
- Self-exclusion or Time Out periods.
- Regulatory requirements.
- Bonus abuse prevention measures.
Check your email and spam folder
Promotional communications may occasionally be filtered into your:
- Spam folder
- Junk folder
- Promotions folder
We recommend checking these folders regularly if you believe you are missing offers.
Have I opted out previously?
If you previously unsubscribed from marketing communications, you may no longer receive promotional emails or SMS offers until you opt back in.
Additional information
Receiving marketing communications does not guarantee eligibility for every promotion. Each promotion is subject to its own Terms and Conditions and eligibility requirements.
If you believe you should be receiving promotions and have confirmed that your communication preferences are enabled, please contact our Support Team and we'll be happy to assist.